OPINION Have you ever been called on the carpet? Let’s say you are on the job and you find yourself in a situation where you need to make a decision about serving the best interests of your customer. But it will mean breaking a company rule, or keeping the rule and leaving your customer out in the cold. You opt to meet the needs of your customer and break the rule. When your boss finds out she calls you into her office and says, “You crossed the line! What were you thinking?”
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John Sumwalt
